Businesses can save on labor costs even after building their own teams by simply hiring a customer service team through business process outsourcing. This helps the businesses get overseas customer service teams, which offer affordable solutions while providing a superior quality of output, simultaneously.
Philippines, considered as one of the most popular outsourcing countries in Asia when it comes to customer service and support, boasts its highly-skilled workforce, strong English proficiency, and cultural compatibility with the West. This makes the country an ideal outsourcing destination.
Key Benefits of Outsourcing Customer Service
- It ensures up to 70% of cost saving. The service provider covers the expenses in setting up a team, such as office space, equipment, and tools needed. They also manage employee salaries, benefits, onboarding, and training.
- The customer services agentsare trained to use different channels of communication. Also, they ensure speed and accuracy in responding to different issues to make sure they serve more customers better and offer optimum customer satisfaction.
- As the workforce is flexible in shifting schedules to serve their clients better, they can offer their services 24 hours a day, seven days a week.
- Narith has been providing customer service & support from more than 20 years and helping businesses tap into their experienced, trained and qualified workforce.
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Customer Service FAQ's
Choosing an outsourcing company that specialises in customer service and comprises a team of skilled personnel, can assure outputs of greater quality.
It depends on the size and team strength of the outsourcing company.
All international/offshore call centres comprise multilingual customer care executives, who can fluently communicate with customers from all over the world.
Outsourcing customer service involves contracting out work to a third party, which may or may not be located overseas. Whereas, offshoring customer service refers to moving some of its customer service operations and employees overseas, often to less developed countries with inexpensive labor and resources.
Yes. Smooth workflow can be only ensured by effective communication and coordination between the in-house and outsourced teams.
To avoid sacrificing the quality of customer support, many organizations, these days, are opting for a new call centre model, also known as work-at-home (WAH). In such a case, both the work and the workforce are distributed.
If you are planning to expand your business to different geographical locations, offshore outsourcing can help you save a lot of money, as it involves hiring foreign workers to do the work for less money than it may cost in your country.
Rates vary depending on the location of the outsourcing agency and the job responsibilities involved. However, the rate is often hourly or monthly.